NHTSA Complaint #11395315 — 2018 SUBARU OUTBACK

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	11395315
Vehicle	2018 SUBARU OUTBACK
Component	VISIBILITY/WIPER
Date of Incident	January 18, 2021
Date Filed	February 8, 2021
Mileage	41,950 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

MY WIFE WAS DRIVING HER 2018 SUBARU OUTBACK ON THE HIGHWAY. IT WAS NOT A PARTICULARLY HOT OR COLD DAY. SHE HEARD A CRACKING SOUND, WHEN SHE STOPPED SHE NOTICED A 3 INCH CRACK IN HER WINDSHIELD. THE CRACK WAS LOCATED ABOUT HALFWAY UP THE WINDSHIELD AND ON THE PASSENGERS SIDE. OVER THE NEXT DAY THE CRACK GREW AND GREW IN SEVERAL DIRECTIONS. MY WIFE TOOK THE CAR TO THE DEALER ON JAN 21, 2021 AND ASKED THEM ABOUT REPLACEMENT AND THEY TOLD HER THAT THEY DID NOT REPLACE WINDSHIELDS. IT WAS UNSAFE TO DRIVE SO I HAD TO HAVE THE WINDSHIELD REPLACED. THE COST WAS $1279.83.

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