NHTSA Complaint #11395226 — 2017 MAZDA CX-5

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11395226
Vehicle	2017 MAZDA CX-5
Component	ENGINE
Date of Incident	January 7, 2021
Date Filed	February 8, 2021
Mileage	48,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

LOSS OF POWER TO A COMPLETE SHUTDOWN WHILE AT HIGHWAY SPEEDS OF 60-70MPH WITH FUEL TANK READING 30 MILES TO EMPTY. TOW WAS NECESSARY TO DEALERSHIP. REPLACED FUEL PUMP. 2ND OCCURRENCE WITH 60 MILES TO EMPTY. BROKE DOWN AGAIN WHILE AT HIGHWAY SPEEDS. TOWED A SECOND TIME TO DEALERSHIP. REPLACE HIGH/LOW FUEL PUMP. WAS INSTRUCTED NOT TO OPERATE VEHICLE BELOW 1/4 TANK OF FUEL. MAJOR SAFETY ISSUE WHILE AT HIGHWAY SPEEDS WITH DIFFICULTY MOVING TO A SAFE AREA. SEEMS TO BE A DESIGN OR FUEL PUMP ISSUE.

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