NHTSA Complaint #11395158 — 2017 SUBARU FORESTER

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11395158
Vehicle	2017 SUBARU FORESTER
Component	ENGINE
Date of Incident	January 4, 2021
Date Filed	February 8, 2021
Mileage	90,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

EXHAUST MANIFOLD CRACKED AND NEEDED REPLACED; WAS FIRST ADVISED THAT THE CATALYT CONVERTER WAS BAD AND WOULD NEED REPLACED BY A NON SUBARU SERVICE PROVIDER. WHEN I TOOK TO SUBARU DEALER, WAS ADVISED I HAD TO PAY FOR 2 HOURS LABOR TO "DIAGNOSIS" THE EXHAUST BEFORE THEY COULD ADVISE OF ISSUE/FIX; DID NOT DO AT THAT TIME. NEXT SUBARU MAINTENANCE REQUESTED TO HAVE SITUATION DIAGNOSED; WAS THEN ADVISED THAT DID NOT NEED TO REMOVE COVERS TO DIAGNOSIS, THEY KNEW IT WAS THE EXHAUST MANIFOLD. PART WAS ON BACKORDER; ORDERED AND THEN REPLACED; EXHAUST STILL LOUD AND NOW HAVE FUMES THAT WERE NOT PRESENT PRIOR TO THE REPAIR

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