NHTSA Complaint #11394515 — 2011 HYUNDAI SONATA

TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. THE CONTACT STATED THAT WHILE MAKING A TURN OUT OF HER DRIVEWAY, AN ABNORMAL KNOCKING NOISE WAS HEARD, AS WELL AS WHEN DRIVING OVER SMALL SPEED BUMPS THE VEHICLE WOULD VIBRATE. THE CONTACT WAS UNSURE OF WHERE THE NOISE WAS COMING FROM. THE VEHICLE WAS TAKEN TO BAKERSFIELD HYUNDAI (5300 WIBLE RD, BAKERSFIELD, CA 93313) WHERE THE FAILURE WAS UNABLE TO BE DIAGNOSED HOWEVER, THE SPARK PLUGS AND THE OIL WAS CHANGED. THE FAILURE PERSISTED FOR AWHILE AND THEN WENT AWAY. THE CONTACT STATED THAT SHE THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V746000 (ENGINE) HOWEVER, THE LOCAL DEALER WAS NOT CONTACTED IN REGARDS TO THE PARTS AVAILABILITY AS THE RECALL NOTICE STATED THAT A REMEDY WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE OR ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 109,000. PARTS DISTRIBUTION DISCONNECT.