NHTSA Complaint #11394508 — 2019 FORD F-250

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11394508
Vehicle	2019 FORD F-250
Component	ELECTRICAL SYSTEM
Date of Incident	February 2, 2021
Date Filed	February 3, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

WHILE USING MY VEHICLE TO PLOW, THE DASHBOARD DISPLAY SUDDENLY WENT BLANK, I COULD SYNC MY PHONE, THE CLOCK AND DATE NOW APPEARED WITH WITH DIFFERENT DATE/TIME. I CONTACTED CUSTOMER SERVICE AND WAS ADVISED THAT I HAVE TO INSTALL AN ADDITIONAL BATTERY. AT THE TIME OF PURCHASE, THE PLOW PACKAGE OPTION WAS INCLUDED IN THE PRICE. I ASKED WHY THIS COST SHOWED BE PAID BY ME, I WAS TOLD TO EXPLORE A BATTERY REBATE.

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