NHTSA Complaint #11394507 — 2012 SUBARU OUTBACK

ON OCTOBER 16TH, 2020 WHILE DRIVING OUR 2012 SUBARU OUTBACK ON THE HIGHWAY, THE CHECK ENGINE LIGHT CAME ON. MY HUSBAND AND I PULLED OVER, LIFTED THE HOOD AND SAW STEAM COMING FROM THE ENGINE NEAR THE RADIATOR. WE TOOK THE CAR TO THE SUBARU DEALERSHIP AND THE TECH STATED BOTH HEAD GASKETS WERE FAILING. THE VEHICLE HAD 156,000 MILES ON IT AND WE ENDED UP PAYING OVER $2500 IN REPAIR COSTS. BECAUSE OF THE AGE AND MILEAGE ON THE CAR, I DID NOT PLAN TO SUBMIT A REPOT TO THE NHTSA. HOWEVER, I WAS NOTIFIED BY A RELATIVE TODAY THAT HER 2009 SUBARU IMPREZA WITH ONLY 68,000 MILES JUST EXPERIENCED HEAD GASKET FAILURE AND THE DEALERSHIP QUOTED HER $4500 IN REPAIR. I HAVE ENCOURAGED HER TO SUBMIT THE ISSUE THROUGH NHTSA FOR FURTHER TRENDING PURPOSES AS I BELIEVE THIS MAY BE A SAFETY CONCERN WITH SUBARUS.