NHTSA Complaint #11551816 — 2012 SUBARU OUTBACK
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11551816 |
| Vehicle | 2012 SUBARU OUTBACK |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | VA |
Consumer Description
No issues with the car since I bought it new and was dedicated to regular Maintenance. Less than a week after a regular scheduled oil change and driving on the main interstate highway cruising at 65mph, the car just suddenly jerked. I thought I had blown a tire but the Brake light came on and then soon after the engine light came on. I was able to get off the highway but the acceleration decreased to a slow crawl. I had it towed to the nearest Subaru dealership that morning in which they said the issue is that both 1 and 4 are not correctly firing. They checked the spark plugs and checked the injector, but both did not fix the issue. They have now told me that they need to get the engine pistons/valves "machined". They are reaching out to Subaru to see if they can help since there is nothing I could have done to prevented this issue and they are hearing more of this issue occurring in Subaru cars. I'm praying that Subaru will help me with my vehicle but am waiting to hear from the Subaru dealership.
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