NHTSA Complaint #11646326 — 2012 SUBARU OUTBACK

The contact's girlfriend owns a 2012 Subaru Outback. The contact stated that the vehicle hesitated while starting. In addition, the contact attempted to jumpstart the vehicle; however, the vehicle failed to start. The check engine warning light was intermittently illuminated. The contact stated that during rainy weather, several unknown warning lights were illuminated. The contact scanned the vehicle with an OBD2 scanner and retrieved DTC codes: P0420 (Catalytic convertor) and P0057 (Ignition System). The vehicle was taken to a local dealer to be diagnosed. The contact was informed that there were failures with the rear brake pads, rotors, PCV valve, valve cover gasket, engine air filter, catalytic converter heat shield; and a cylinder #4 misfire. The DTC codes P0304, and P0420 (Catalytic convertor) were also retrieved. The contact was informed that the catalytic converter needed to be replaced first. The contact stated that several repairs were made prior; however, the failure persisted. Upon further investigation, the contact related the failure to Subaru Service Program Bulletin: WQC-39, WVY-35, WUF-91r, TKC-19R, and NHTSA Campaign Number: 20V003000 (Air Bags); however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 97,803.