NHTSA Complaint #11578936 — 2012 SUBARU OUTBACK

Just after 100k mile service, car began to shutter when slowing and then stalls at stops. Eventually after I leave it in neutral for up to 2-20 min it will finally restart. First time it happened it wouldn’t start. I had to push vehicle out of major intersection to avoid being hit then pay to tow it to nearest mechanic. Once there, it restarted and problem couldn’t be replicated nor did it relay any codes. Happened again the next two occasions I drove it so I immediately took it to Subaru dealer using side streets to avoid potential accident. After researching my model/year and symptoms, I found this was a common complaint with 2012 Outback’s and there have been numerous CVT issues. One of these issues is a faulty torque converter that causes stalling and usually appears around 100k mile mark (of course just shy of warranty). In 2017 (prior to owning car) a bulletin was released notifying dealers of issue which led to extension of warranty due to customer complaints. Given this new information, I was not shocked when dealer diagnosed my car as needing a new torque converter. Had I known this was an issue beforehand, I would have requested an inspection when spending thousands for 100k mile maintenance. I even brought vehicle to same Subaru dealer years prior (when it would have still been under warranty) for noise and shaking when accelerating/braking. They said this was normal for box engines and test drove it without any concerns. I can’t believe with the vast complaints on CVT issues that Subaru has not issued a recall. It’s irresponsible, dishonest, and a major safety concern. Consumers have right to be notified if they may be affected or put at risk.