NHTSA Complaint #11394368 — 2008 HYUNDAI ENTOURAGE
SERVICE BRAKES issue reported to NHTSA
Fire
Complaint Details
| ODI Number | 11394368 |
| Vehicle | 2008 HYUNDAI ENTOURAGE |
| Component | SERVICE BRAKES |
| Date of Incident | |
| Date Filed | |
| Mileage | 99,000 miles |
| Crash | No |
| Fire | Yes |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | SD |
Consumer Description
I WAS TAKING MY FAMILY FOR SHOPPING, AND AFTER MY KIDS (5 KIDS) WERE SEATED IN THE CAR AND MAKING SURE THE SEAT BELTS WAS WORN. I WALKED TO THE DRIVER DOOR TO START THE CAR AND DRIVE TO THE DESTINATION; A THICK WHITE SMOKE WAS COMING OUT OF UNDERNEATH THE ENGINE HOOD EVEN THOUGH THE CAR'S ENGINE WAS STILL OFF! I WAS SHOCKED AND DIDN'T KNOW WHAT TO DO FIRST! SHOULD I SAFE MY FAMILY AND HELP THE KIDS TO RUN OUT OF THE CAR OR CHECK THE CAUSE OF THE FIRE! SINCE I AM AN ELECTRICAL ENGINEERING AND HAVE EXPERIENCE WITH CARS, I KNEW THE PROBLEM WAS AN ELECTRICAL PROBLEM AND IF I UNPLUG THE BATTERY THIS SHOULD SOLVE THE PROBLEM FASTER! WITH A LOT OF SMOKE, I WAS ABLE TO UNPLUG THE CABLES OF THE BATTERY. THEN, I DID HELP MY KIDS TO GET OUT OF THE VAN' THEY WERE VERY SCARED AND DIDN'T KNOW WHAT TO DO AND HOW TO HELP! I CHECKED ON THE CAR AND I DID FIND THE SMOKE WAS LESS AND AFTER COUPLE MINUTES STOPPED COMPLETELY. SITUATION COULD BE WORSE THAN THAT, THE VAN WAS FULL OF GAS PARKED IN MIDDLE OF OTHER 4 CARS, 15 FT FROM OUR HOMES. I DID SEE THE ANTI-LOCK BRAKE (ABS) MODULE WAS BURNED-OUT! I DID ORDER A USED ABS MODULE FROM EBAY (SEE ATTACHED FILE) AND REPLACED THE OLD ONE. UNFORTUNATELY, IT DID NOT WORK! MANY LIGHTS IN THE DASHBOARD APPEARED (BREAK, ABS, ENGINE) AND LOST SOME FUNCTIONS OF THE DRIVING LIKE CRUISE AND SMOOTH ENGINE SOUND! AFTER VISITING MANY LOCAL REPAIRERS, I DID CALL THE LOCAL DEALER AND ASKED FOR NEW MODULE AND GOT QUOTE ON NEW ABS MODULE (PART ONLY COSTS ABOUT $2500). AFTER ABOUT A MONTH FROM THE ACCIDENT DAY, I RECEIVED A RECALL LETTER FROM HYUNDAI COMPANY IN USA WITH TWO RECALLS IN WHICH ONE OF THEM SAID ABS MODULE MAY SHORT CIRCUIT AN ELECTRICAL SHORT WITHIN THE ABS MODULE MAY CAUSE AN ENGINE COMPARTMENT FIRE, EVEN WHEN THE CAR IS TURNED OFF, INCREASING THE RISK OF AN INJURY. CONTACTED THE COMPANY BUT THEY DID NOT SOLVE MY PROBLEMS.
Related Complaints for the 2008 HYUNDAI ENTOURAGE
Other SERVICE BRAKES Complaints
#11501545
I had an appointment at the dealer for the recall only. Upon completion of scheduled appointment, I assumed the vehic...
#11339649
EL VEHCULO EST PRENDIDO PARQUEADO Y SE PRENDI EN FUEGO EN EL LADO DEL CHFER
#11326444
I RECEIVED AN IMPORTANT SAFETY RECALL FROM HYUNDAI IN REGARDS TO MY 2008 HYUNDAI ELANTRA AND 2008 HYUNDAI ENTOURAGE. ...
#11195394
TL* THE CONTACT OWNS A 2008 HYUNDAI ENTOURAGE. WHEN DEPRESSING THE BRAKE PEDAL, IT TRAVELED ALL THE WAY DOWN TO THE F...
#10761162
DRIVING ON THE SKYWAY HEADING INTO DOWNTOWN CHICAGO ON A SUNDAY MORNING. SPEED WAS APPROX. 70MPH. I GOT INTO THE LEFT...
Recent Complaints for the 2008 HYUNDAI ENTOURAGE
#11531744
SUSPENSION
While I was driving the vehicle, the front lower left/driver's side control arm broke in half and caused me to lose c...
#11478449
SUSPENSION
The contact owns a 2008 Hyundai Entourage. The contact stated that while his daughter was driving 40 MPH, the steerin...
#11433821
SUSPENSION:FRONT:CONTROL ARM
2008 HYUNDAI ENTOURAGE. CONSUMER IS SEEKING REIMBURSEMENT FOR VEHICLE REPAIRS RELATED TO OPEN SAFETY RECALL. THE CON...
#11384384
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2008 HYUNDAI ENTOURAGE N/A. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V061...
#11365967
SUSPENSION
TL* THE CONTACT OWNS A 2008 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT WHENEVER THEY WOULD MANEUVER THE VEHICLE WHILE...