NHTSA Complaint #11390756 — 2010 CHRYSLER TOWN AND COUNTRY

OVER THE LAST YEAR OUR VAN HAS RANDOMLY STALLED OUT WHILE DRIVING BUT LUCKY IT HAPPENED ON SIDE ROADS WHERE WE COULD PULL OVER AND THEN RESTART IT. WE TOOK IT TO A LOCAL SHOP AND THEY COULD NOT DUPLICATE THE PROBLEM BUT TOLD US THERE WAS A RECALL BUT OUR PARTICULAR VIN WAS NOT PART OF IT. THEN ITT DIDN'T HAPPEN AGAIN FOR SEVERAL MONTHS BUT IT WAS ALSO COVID TIME SO WE WERE NOT TRAVELING NEAR AS MUCH. THEN THIS WEEK IT HAPPENED TO ME AND I WAS ABLE TO PULL OVER, TURN THE CAR OFF AND RESTART IT, REGAINING ALL FUNCTIONS. THEN YESTERDAY I WAS DRIVING WITH MY 4 CHILDREN DURING RUSH HOUR TRAFFIC GOING 40 MPH ON A VERY BUSY 4 LANE ROAD WHEN MY TRACTION CONTROL LIGHT CAME ON (LIKE IT DOES EVERYTIME THIS HAPPENS) AND I LOST POWER TO THE ENGINE, POWER BREAKS, AND POWER STEERING. I HAD NO WAY TO MOVE MY CAR OFF THE ROAD TO A SAFE SPOT AND HERE I WAS STUCK IN THE MIDDLE OF A VERY BUSY ROAD SCARED TO DEATH. THIS TIME MY CAR WOULD NOT TURN BACK ON LIKE IT HAD IN THE PAST. THAT WAS THE SCARIEST DAY OF MY ENTIRE LIFE AS I WATCHED CARS SWERVE TO AVOIDING HITTING US WITH MY PRECIOUS CARGO INSIDE. THANK GOD A POLICE OFFER GOT TO US BEFORE THE WORST COULD HAPPEN. CHRYSLER IS LUCKY BECAUSE IF SOMETHING WOULD HAVE HAPPENED THEY WOULD HAVE HAD THE LARGEST LAWSUIT ON THEIR HANDS SINCE THEY DENIED MY RECALL REQUEST. NOW MY CAR IS SITTING AT THE SHOP WAITING FOR THEM TO OPEN BACK UP IN 2 DAYS. I AM STILL SHAKING AND HAVING NIGHTMARES OF WHAT COULD HAVE HAPPENED TO MY LIFE YESTERDAY. CHRYSLER NEEDS TO ADDRESS THIS PROBLEM NOW!!!