NHTSA Complaint #11389927 — 2017 HONDA RIDGELINE STRUCTURE:BODY

Complaint Details

ODI Number	11389927
Vehicle	2017 HONDA RIDGELINE
Component	STRUCTURE:BODY
Date of Incident	January 11, 2019
Date Filed	January 25, 2021
Mileage	26,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

THE LATCH TO OPEN THE TAILGATE ON THE VERTICAL HINGE CLICKS BUT DOES NOT OPEN. THIS CREATES AN UNSAFE CONDITION BECAUSE IT APPEARS THE TAILGATE IS IS SECURED BUT THE LATCH INTERNALLY COULD BE DISENGAGED WHICH WOULD ALLOW THE GATE TO OPEN UNEXPECTEDLY WHILE DRIVING. I CONTACTED HONDA USA DIRECTLY REGARDING THIS AND THEY EXPECT ME TO PAY TO REPAIR IT. I TRIED CONTACTING THEM A SECOND TIME VIA EMAIL WITH NO RESPONSE. CURRENTLY THIS IS NOT REPAIRED AND I HAVE TO REMEMBER TO CHECK THE TAILGATE TO ENSURE IT IS SECURE EACH TIME BEFORE DRIVING.

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