NHTSA Complaint #11205666 — 2017 HONDA RIDGELINE STRUCTURE:BODY

Complaint Details

ODI Number	11205666
Vehicle	2017 HONDA RIDGELINE
Component	STRUCTURE:BODY
Date of Incident	April 29, 2019
Date Filed	May 6, 2019
Mileage	30,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

AT AROUND 30K MILES THE CAR BEGAN TO MAKE A THUMPING SOUND FROM THE FRONT OF THE VEHICLE WHEN DRIVING AT ANY SPEED AND PASSING OVER ANY UNEVEN SURFACE ON THE ROAD. THE SOUND SEEMS TO HAPPEN ONLY WHEN THE LEFT FRONT WHEEL HITS A BUMP AND NOT THE RIGHT WHEEL. I TOOK THE CAR TO THE LOCAL DEALER TWICE AND THEY STATED THEY COULD NOT HEAR THE NOISE OR RECREATE IT AND THAT ALL COMPONENTS WHERE WORKING CORRECTLY. I EVEN ROAD WITH THE TECH TO SHOW THEM THE SOUND AND THEY REPORTED AFTERWARDS THAT THE SOUNDS WAS GONE WHEN THEY TEST DROVE IT 4 TIMES BEFORE I PICKED IT UP. DRIVING OUT FROM THE DEALER, THE SOUND WAS STILL THERE. THEY TOLD ME TO LET IT GET WORSE SO THEY CAN FIND IT EASIER AND DIAGNOSE IT. THE NOISE CAN BE HEARD ESPECIALLY WHEN PASSING OVER CONSECUTIVE AND SMALL BUMPS. THE CAR NOW SOUNDS LIKE AN OLD CAR WITH STRUCTURAL DAMAGE.

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