NHTSA Complaint #11389801 — 2009 FORD FUSION

I HAVE A CONCERN ABOUT RECALL (#19S54) ON A 2009 FORD FUSION ([XXX]) THAT WAS PURCHASED FROM RANDY MARION SAV-A-LOT IN HICKORY, NC ON 12/12/20. ON 01/01/21, TWENTY DAYS AFTER IT WAS PURCHASED, MY SON WAS DRIVING HOME ON THE INTERSTATE AND WHEN ATTEMPTING TO SLOW, THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR AND WOULD NOT FUNCTION PROPERLY. THE VEHICLE WOULD NOT SLOW DOWN. THIS WAS AN EXTREMELY DANGEROUS SITUATION FOR NOT ONLY MY SON, BUT OTHER DRIVERS AS WELL. FORTUNATELY, HE WAS ABLE TO STOP AS HE PUMPED THE BRAKES AND USED THE EMERGENCY BRAKE. BECAUSE IT WAS UNSAFE TO DRIVE, WE HAD THE VEHICLE TOWED TO THE NEAREST FORD DEALERSHIP WHICH IS CLONINGER FORD IN HICKORY, NC. WE WERE TOLD THAT EVEN THOUGH THERE IS AN ACTIVE RECALL, ANY REPAIRS WOULD HAVE TO BE PAID FOR BY US BECAUSE A 'REMEDY WAS NOT YET MADE AVAILABLE BY FORD', HOWEVER, THEY WERE ABLE TO REMEDY THE SITUATION, PUT NEW PARTS ON IT & REPAIR THE BRAKES. FORD HAS NOT "RELEASED A BULLETIN". SO I HAD TO PAY OUT OF POCKET FOR A RECALL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR