NHTSA Complaint #11388423 — 2020 RAM 2500 STEERING

Complaint Details

ODI Number	11388423
Vehicle	2020 RAM 2500
Component	STEERING
Date of Incident	January 14, 2021
Date Filed	January 16, 2021
Mileage	4,596 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NV

Consumer Description

'POWER STEERING UNAVAILABLE SERVICE REQUIRED' MESSAGE APPEARED ON INSTRUMENT CLUSTER AT 4,596 MILES. POWER STEERING FAILURE OCCURRED WHILE DRIVING IN LIGHT CITY TRAFFIC AND STOPPED AT AN INTERSECTION. THE VEHICLE IS DIFFICULT TO CONTROL WITHOUT POWER STEERING ASSIST. POWERING CAR OFF AND ON DID NOT CLEAR THE ERROR. NOR DID DISCONNECTING/RECONNECTING BATTERY TERMINALS. VEHICLE SAT OVERNIGHT IN GARAGE AND POWER STEERING FUNCTION SEEMED TO RETURN THE FOLLOWING DAY, ONLY TO FAIL AGAIN AFTER 15-20 MINS OF LIGHT STREET DRIVING.

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