NHTSA Complaint #11388363 — 2017 CHEVROLET TRAX

ON JAN, 4TH, 2021 ABOUT 9AM MY 2017 CHEVY TRAX DIED ON THE INTERSTATE. THE SERVICE POWER STEERING LIGHT CAME ON CAR JUST QUIT . I MANAGED TO PULL OVER ON THE SIDE OF THE ROAD. TRIED TO RESTART IT WITH NO LUCK. HAD IT TOWED TO ENGALL' S AUTO SHOP IN NEW JERSEY.AS I WAS AN HOUR AWAY FROM HOME. RENTED A CAR SO I COULD GET HOME. THE NEXT DAY ENGELS CALL SAID THE ECM IS DEAD. HAD THE TRAX TOWED TO MOTION CHEVY DELEARSHIP. THEY CONFIRMED THAT THE ECM NEEDED REPLACED. . ORDERED THE ECM 0N THE 5TH AND REPLACED ON THE7TH. THE SERVVICE GUY CALLS ME AND TELLS ME THAT THE MODULE IN THE STEERING COLUMN IS BAD AND HAVE TO CHANGE THE WHOLE COLUMN.. THE SERVICE THEN SAID THAT THE ECM WAS COVERED BY EXTENDED WARRANTY, BUT THE COLUMN WOULD HAVE TO BE PAID OUT OF POCKET..$1,235.00. WHEN I CALLED CHEVY CUSTOMER SERVICE THEY SAID THAT THEY PAY $88.00 OF THE BILL...WITH ALL OF THE COMPLAINTS HOW IS THIS NOT A RECALL ISSUE????????