2017 CHEVROLET TRAX — Problems, Recalls & Safety Data

When driving, speedometer/RPM dial both go to 0. The “Service Stabilitrak” message comes on followed by the “Service Power Steering, Drive With Care” message. The check engine light will also sometimes appear. The transmission is also affected (jerking when changing gears, inability to accelerate properly, revving). Power steering goes in and out. Car doesn’t feel safe to drive while it’s happening. No triggers or commonalities known. Car goes back to normal when left off and turned back on. Code U0073 "Control Module Communication Bus 'A' Off” appeared with at home OBD2 scanner.

When driving, speedometer/RPM dial both go to 0. The “Service Stabilitrak” message comes on followed by the “Service Power Steering, Drive With Care” message. The check engine light will also sometimes appear. The transmission is also affected (jerking when changing gears, inability to accelerate properly, revving). Power steering goes in and out. Car doesn’t feel safe to drive while it’s happening. No triggers or commonalities known. Car goes back to normal when left off and turned back on. Code U0073 "Control Module Communication Bus 'A' Off” appeared with at home OBD2 scanner.

To Whom It May Concern, I am writing to formally request reimbursement or goodwill assistance for the repair of the turbocharger on my Chevrolet Trax, which failed unexpectedly and caused my vehicle to stall in the middle of the freeway, creating a serious safety hazard. I had previously reported concerns related to the turbo, and after the failure occurred, I learned that General Motors issued a Special Coverage Adjustment for turbocharger malfunction on certain Chevrolet Trax vehicles. Unfortunately, I never received any notification or letter informing me of this coverage. Had I been made aware, I would have taken appropriate action prior to the failure. Because this vehicle was my only means of transportation, I had no choice but to immediately repair it at my own expense. I later contacted GM Customer Assistance to inquire about reimbursement and was informed that my request was denied solely due to the vehicle exceeding 120,000 miles, despite the fact that: This is a known defect The failure resulted in a dangerous loss of power while driving I was never notified of the special coverage I was also advised that the notification was sent by a government department, yet no department could be identified, and despite multiple requests, I have not received a call back from a manager. Given the seriousness of the safety risk, the lack of notice, and the documented nature of this defect, I am respectfully requesting that GM reconsider my case for reimbursement or goodwill assistance for the turbocharger repair. I have attached copies of my repair invoice, proof of payment, and vehicle documentation for your review. I would appreciate escalation of this matter to a Senior Advisor or District Manager for further consideration. Thank you for your time and attention. I look forward to your response. Sincerely, [XXX] [XXX] [XXX] 2017, Chevy Trax [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

To Whom It May Concern, I am writing to formally request reimbursement or goodwill assistance for the repair of the turbocharger on my Chevrolet Trax, which failed unexpectedly and caused my vehicle to stall in the middle of the freeway, creating a serious safety hazard. I had previously reported concerns related to the turbo, and after the failure occurred, I learned that General Motors issued a Special Coverage Adjustment for turbocharger malfunction on certain Chevrolet Trax vehicles. Unfortunately, I never received any notification or letter informing me of this coverage. Had I been made aware, I would have taken appropriate action prior to the failure. Because this vehicle was my only means of transportation, I had no choice but to immediately repair it at my own expense. I later contacted GM Customer Assistance to inquire about reimbursement and was informed that my request was denied solely due to the vehicle exceeding 120,000 miles, despite the fact that: This is a known defect The failure resulted in a dangerous loss of power while driving I was never notified of the special coverage I was also advised that the notification was sent by a government department, yet no department could be identified, and despite multiple requests, I have not received a call back from a manager. Given the seriousness of the safety risk, the lack of notice, and the documented nature of this defect, I am respectfully requesting that GM reconsider my case for reimbursement or goodwill assistance for the turbocharger repair. I have attached copies of my repair invoice, proof of payment, and vehicle documentation for your review. I would appreciate escalation of this matter to a Senior Advisor or District Manager for further consideration. Thank you for your time and attention. I look forward to your response. Sincerely, [XXX] [XXX] [XXX] 2017, Chevy Trax [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Chevrolet Trax. The contact stated that while driving at an undisclosed speed, the contact noticed that there was smoke coming from underneath the hood. The contact was able to pull over. The vehicle was towed to a nearby hotel. The contact resumed driving, but the amount of smoke coming from underneath the hood increased. The vehicle was driven to the dealer, where an unknown repair was performed. Additionally, the contact stated that the windshield wipers failed to remain upwards on snowy days. The vehicle was taken to the dealer, where the contact was advised that it was a design failure. Additionally, upon taking the vehicle to several independent mechanics for service, the contact was informed that the brake sensors needed to be replaced. The vehicle was not repaired. The contact related the failure to an unknown recall. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 60,000.