NHTSA Complaint #11387894 — 2013 FORD C-MAX

I BOUGHT THIS 2013 FORD C-MAX ENERGI USED IN 2017, RIGHT OFF THE BAT AFTER CHECKING OUT VEHICLE, THE TOYOTA DEALERSHIP HAD TO JUMPSTART THE CAR. NOW, THE CURRENT ISSUE IS THAT THIS VEHICLE HAS TO BE JUMP-STARTED EVERY TIME I TRY TO START THE CAR. THIS HAS BEEN OCCURING SINCE NOVEMBER 2020. THESE ISSUES HAD OCCURED SPORADICALLY, EVEN AFTER REPLACING THE BATTERY IN 2018 WITH OTHER BRAND BATTERY, THOUGH NOT AS FREQUENTLY, AND EVERY DAY AS IT DOES NOW. SOMETIMES THE VEHICLE WOULD NOT START AFTER SIRIUS SOFTWARE UPDATE GOT STUCK AT 0%, THIS OCCURED A FEW TIMES IN 2018. IN LATE 2018 I BOUGHT A PORTABLE JUMP STARTER BECAUSE THIS VEHICLE BECAME UNTRUSTWORTHY TO START. THOUGH, IF I HAD KNOWN ABOUT SERVICE BULLETINS AND NOT JUST RECALLS I WOULD HAVE TAKEN THE CAR IN TO HAVE IT REPAIRED EARLIER WHEN ISSUES PRESENTED THEMSELVES. SO I FINALLY TOOK IN MY C-MAX IN TO A LOCAL HYBRID REPAIR SHOP, BUT THE TECHNICIANS WERE NOT ABLE TO REPLACE THE SPECIFIC PART, THEY REFERRED ME TO THE DEALERSHIP TO REPLACE IT. THEY PRINTED OUT MATERIALS THAT STATED THERE HAD BEEN A FEW TECHNICAL SERVICE BULLETINS FOR DISCHARGED BATTERIES. I UNFORTUNATELY MISSED THE REPAIR WINDOW BY 6 MONTHS AND WILL INCUR THE COSTS. MY CAR AS OF 1/13/2021 HAS BEEN IN THE SHOP FOR TWO WEEKS NOW AT DEALERSHIP WAITING FOR PARTS. THE MANUFACTURER DEFECT WILL COST ME AROUND $1,100. IT SEEMS THERE HAS BEEN MANY BATTERY DISCHARGE BULLETINS FOR THIS MODEL THROUGHOUT THE YEARS FOR THIS YEAR, MAKE AND MODEL. THE FORD DEALERSHIP AT MANAHAWKIN, NJ EVEN STATED THIS VEHICLE IS NOT AS COMMON, SO PARTS WERE NOT AVAILABLE IMMEDIATELY. I FEEL FORD SHOULD ISSUE A RECALL TO BE REIMBURSED FOR THE TROUBLE THIS CAR HAS CAUSED. THESE ISSUES SHOULD HAVE BEEN FIXED BY FIRST OWNER OF VEHICLE. THERE ARE SEVERAL REPORTED ISSUES ON CARCOMPLAINTS.COM FOR THIS ISSUE. THIS SHOULD BE INVESTIGATED IF RECALL CAN BE MADE ON THIS YEAR AND MODEL.