NHTSA Complaint #11491352 — 2013 FORD C-MAX

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11491352
Vehicle 2013 FORD C-MAX
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OR

Consumer Description

What component or system failed or malfunctioned, and is it available for inspection upon request? I have a 2013 Ford C-Max SE that is having terrible white noise and static from the speakers. I see that this is common with the SYNC system and not limited to C-Max models How was your safety or the safety of others put at risk? I have not had a diagnostic run but I have seen so many listservs with the speaker issue. The car will be quiet and then blast static to the point of having to pull over to get the car over to get it to stop. It's so loud sometimes that it is hard to drive. Has the problem been reproduced or confirmed by a dealer or independent service center? I am taking the car in on November 10th for an inspection. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? I am taking the car in on November 10th for an inspection. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, this has gradually be increasing in severity over the last few months.

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