NHTSA Complaint #11648591 — 2013 FORD C-MAX

VEHICLE SPEED CONTROL issue reported to NHTSA

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Complaint Details

ODI Number 11648591
Vehicle 2013 FORD C-MAX
Component VEHICLE SPEED CONTROL
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

WHILE DRIVING the dashboard instrument panel beeps and flashes the word "Put in Park" and "Stop Safely Now", and the speedometer stops working, all kinds of warning lights start flashing on and off on the instrument panel, the heater goes on and off on it's own, then the instrument panel goes black, speedometer shows zero and car goes into shutdown mode. I was put in risk while driving without a speedometer and other vehicles near me were put into risk; when I pull over and stop the vehicle it strands me and I need a tow. This has happened randomly many times; I took it to FORD for repair, they didn't know how to fix the problem, my car was at FORD for 6 weeks! and I was without a car all that time, now 3 months later it's doing the same thing! I have videos of it happening along with the pictures I'm posting here, it is very scary when it's happening while driving and it's scary being stranded in unsafe places having to wait for a tow. This issue is Unresolved and DANGEROUS, I need FORD to get more involved.

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