NHTSA Complaint #11387772 — 2016 NISSAN MURANO

ELECTRICAL SYSTEM issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	11387772
Vehicle	2016 NISSAN MURANO
Component	ELECTRICAL SYSTEM
Date of Incident	November 16, 2020
Date Filed	January 12, 2021
Mileage	47,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	OR

Consumer Description

AS WE WERE DRIVING ON A CITY STREET OUR 2016 NISSAN MURANO WE COULD SMELL PLASTIC MELTING OR BURNING WHILE HAVING OUR DRIVER SEAT HEATING SYSTEM TURNED ON. WE TURNED OFF THE HEATING SYSTEM. NOW, OUR DRIVER SEAT HEATER DOES NOT TURN ON AT ALL. WE PLAN TO TAKE THE VEHICLE TO A NISSAN DEALERSHIP TO GET IT DIAGNOSED, BUT AFTER DOING SOME RESEARCH ONLINE, WE COULD READ THAT MANY OTHERS DEALT WITH THIS ISSUE PREVIOUSLY. THE ELECTRICAL HARNESS UNDER THE DRIVERS SEAT GETS TOO HOT AND BEGINS TO MELT. IT SEEMS THAT THIS IS A SAFETY ISSUE DUE TO A FAILURE OF THE ELETRICAL HARNESS. I WILL HAVE A SPECIFIC DIAGNOSIS SOON.*DT CONSUMER STATED VEHICLE WAS TAKEN TO THE DEALER AND THEY DID NOT HAVE A SOLUTION.

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