NHTSA Complaint #11385990 — 2020 AUDI Q3

THE FIRST PROBLEM WAS ON JANUARY OF 2020 MY AUDI Q3 JUST STOPPED RUNNING ON A VERY BUSY ROAD WHEN I WAS IN MOTION. I CALLED THE AUDI ASSIST NUMBER AND A TOW TRUCK WAS DISPATCHED TO MY LOCATION. I HAD ONLY HAD THE Q3 FOR 2 MONTHS AND IT ONLY HAD 2000 MILES ON THE ODOMETER. IT WAS TOWED TO AUDI OF WARWICK AND THE NEXT DAY THE DEALER GAVE ME A LOANER VEHICLE ANOTHER 2020 Q3 AS THEY SERVICED MINE. THE LOANER AUDI Q3 DID THE SAME THING AND WENT INTO 'LIMP MODE' ON A BUSY ROUTE. THIS TIME AUDI OF WARWICK GAVE ME A Q5 MODEL TO DRIVE WHILE THEY COMPLETED THE SERVICE ON MY Q3. WHEN I PICKED MY Q3 UP I WAS TOLD THE PROBLEM WAS FIXED WITH A SOFTWARE UPDATE. FAST-FORWARD TO NOVEMBER 5, 2020 MY AUDI Q3 HAS ABOUT 10,000 MILES ON THE ODOMETER AND WHILE DRIVING HOME FROM WORK AGAIN WENT INTO 'LIMP MODE' WHEN I WAS IN MOTION CROSSING A BUSY 6 LANE 4 WAY INTERSECTION. VERY UNSAFE AS THE CAR WOULD BARELY MOVE FORWARD SO I COULD PULL OVER TO THE CURB. ONCE AGAIN I CALLED THE AUDI ROADSIDE ASSISTANCE NUMBER MULTIPLE TIMES OVER AN HOUR FOR A TOW AND NO ONE ANSWERED. I HAD CALLED MY HUSBAND AND WHEN HE ARRIVED HE CALLED TRIPLE AAA ROADSIDE SERVICE AND THEY DISPATCHED A TOW TRUCK. ON FRIDAY NOVEMBER 6 MY HUSBAND DROVE TO AUDI OF WARWICK TO SPEAK WITH THE SERVICE MANAGER ABOUT MY CAR CAUSING A SAFETY ISSUE, ETC. THE DEALER FOR THE SECOND TIME DID A SOFTWARE UPDATE AND RETURNED THE Q3 TO MY HOME. AUDI OF WARWICK SAID THE PROBLEM WAS FIXED WHICH WAS WHAT I WAS TOLD ALMOST A YEAR PRIOR WHEN I HAD THE SAME PROBLEM OCCUR TWICE IN TWO SEPARATE Q3'S (DESCRIBED ABOVE). I AM VERY DISAPPOINTED WITH THE SAFETY AND UNRELIABILITY OF THE 2020 AUDI Q3 AND THIS SOFTWARE PROBLEM. I TRIED CONTACTING AUDI CUSTOMER SUPPORT DURING THEIR BUSINESS HOURS YESTERDAY DECEMBER 30, VIA AUDI CHAT AND WAS UNABLE TO SPEAK WITH A REPRESENTATIVE AS THERE WAS NO ANSWER.