NHTSA Complaint #11385158 — 2016 KIA OPTIMA

MID SEPTEMBER, 2020, I BEGAN TO NOTICE THAT MY HEADLIGHTS WOULD TURN OFF AS I WAS DRIVING. THEY WOULD CUT OFF FOR NO MORE THAN 15 SECONDS AND TURN BACK ON. I DIDN'T THINK ANYTHING OF IT, UNTIL I STARTED HAVING ISSUES WITH OTHER COMPONENTS OF MY 2016 KIA OPTIMA. ON 11/30/2020 I WAS DRIVING AT 30MPH THROUGH A RESIDENTIAL AREA. AS I WAS APPROACHING A STOP SIGN, MY ENGINE LIGHT CAME ON. WHEN I TRIED TO ACCELERATE, THE CAR BEGAN TO JUMP AND HESITATE. NO MATTER HOW FAR DOWN I PUSHED THE GAS, THE CARE WAS JUMPING/SHAKING AND WOLD NOT ACCELERATE OVER 20MPH. I PULLED INTO AN AUTOZONE WHERE THEY RAN A DIAGNOSTIC TEST ON THE VEHICLE. ERROR CODE P1326 (KNOCK SENSOR) CAME UP. THE NEXT MORNING, I CALLED COASTAL KIA OF WILMINGTON IN NORTH CAROLINA AND EXPLAINED TO THEM WHAT HAD HAPPENED. THEY SENT AN EMPLOYEE TO PICK UP MY VEHICLE (12/01/2020). THEY INSPECTED MY VEHICLE AND INFORMED ME THAT THE PROTOCOL WAS TO PERFORM A BEARING CLEARANCE TEST AND ECU UPGRADE. I PICKED UP MY CAR ON 12/02/2020. A WEEK LATER, I CALLED THE DEALERSHIP AGAIN AND INFORMED THEM THAT ALTHOUGH MY ENGINE LIGHT HAD NOT COME BACK ON, THE ACCELERATION ISSUE WAS STILL OCCURRING. I ASKED IF THEY WOULD LOOK AT THE CAR AGAIN, TO WHICH THEY SAID NO, THAT THEY CANNOT TAKE A FURTHER LOOK AT IT UNTIL THE ENGINE LIGHT CAME BACK ON. ON 12/20/2020 I WAS DRIVING 40MPH WHEN MY CAR BEGAN TO STUTTER UNCONTROLLABLY. THE FOLLOWING MORNING I CALLED KIA AGAIN TO INFORM THEM WHAT HAD HAPPENED, AND THEY AGREED TO TAKE A LOOK AT IT. ON 12/22/2020 THEY CALLED ME AND SAID THAT MY CAR WAS BURNING OIL AND SMOKING EXCESSIVELY. THEY OPENED A TECH CASE WITH KIA AND INFORMED ME THAT THEY COULD NOT DO ANYTHING TO THE CAR UNTIL THEY HEARD BACK FROM THEM. ON 12/23/2020 THEY CALLED ME AGAIN TO TELL ME THAT THE ISSUE WAS NOT COVERED UNDER A RECALL, AND THAT MY NEXT STEP WOULD BE TO REPLACE MY ENGINE.