NHTSA Complaint #11384761 — 2020 TOYOTA SIENNA

PURCHASED RENTAL PROGRAM VEHICLE AND IMMEDIATELY HAD VEHICLE SERVICED AT THE DEALERSHIP. RECEIVED A PHONE CALL FROM SERVICE ADVISOR THAT AUTOMOTIVE TECHNICIAN HAD FOUND A MECHANICAL PROBLEM. IT WAS STATED THAT A HOSE HAD COME LOOSE/APART IN THE AXLE AND FLUID WAS LEAKING. NOW, WE HAD PURCHASED VEHICLE DAY BEFORE AND THE FOLLOWING DAY DROPPED VEHICLE FOR SERVICE AT DEALERSHIP. AS A CONSUMER, I NEED A MAINTENANCE BASELINE. THE BRIEF TIME DRIVING THE VEHICLE, THERE WAS NO VISIBLE/AUDIBLE CLUE THAT MECHANICAL ISSUE WAS PRESENT. EXACT DESCRIPTION OF WARRANTY WORK PERFORMED [DRIVER SIDE FRONT AXLE ASSEMBLY, AXLE COMING APART INTERNALLY] REPLACED DRIVER SIDE FRONT AXLE ASSEMBLY. FORTUNATELY, VEHICLE WAS BEING SERVICED AND THIS COMPONENT DID NOT FAIL WHILE IN MOTION.