2020 TOYOTA SIENNA — Problems, Recalls & Safety Data

The power sliding door assembly failed, and the driver side rear sliding door was bound shut, and could not be opened. Disabling the power door system did not resolve the issue. The cable for the power door mechanism was hanging below the rear vent windows; but for some reason the door still would not open. I ultimately with a lot of gentle force was able to get the door open enough to see the retract side of the cable was bound up, and was able to cut it with wire cutters, and ultimately get the door to work normally as a non-powered manual sliding door. Since the original NHTSA BULLITIN on this was published in 6/2019 before my 2020 Sienna was manufactured, and Toyota did not change the mechanism until the 2021 model redesign, I believe that RECALL should be extend to all 2019 and 2020 vehicles. This seems dangerous that the door does not default to manual operation in error.

"I've owned the vehicle for five years, and recently I started hearing a whining noise coming from the transmission. After doing some research, I discovered that I'm not alone in experiencing this issue. The dealer told me that the transmission itself is the problem and recommended replacing the entire transmission. However, a second opinion suggested that this kind of noise isn't normal. I'm worried about safety because, although it's just a whine right now, I fear it could fail unexpectedly. I have a child in a wheelchair, and ensuring my vehicle's safety is very important to me."

A catastrophic failed automatic transmission; UA80E of Toyota Sienna 2020 at 85,000 miles. It occurred while I've been driving downhill. No warning lights, not overheating, no diagnostic ODB code, no other indications prior to the failure. Failure created a substantial safety risk for myself, my four passengers and other road users. Sudden loss of transmission function could lead to potential dangerous situation. Minivan was towed to the nearest Toyota dealer where transmission assembly was confirmed for replacement.

In August of 2024, we noticed the drivers side rear view mirror had come loose from it's external housing and was only tethered by wiring that was for mirror movement, defrosting and blind spot awareness. In order for it to be safe to use, we had to duct tape it so that it would not move. Unfortunately, the mirror continues to loosen and has to be retaped frequently. We took it to our dealer (McGovern Toyota) in Portsmouth, NH 0n 23 September 2024 and were told that it could not be fixed but had to be replaced and were quoted an amount of $2025.29 .We were also told that the part was on national backorder and may take a few weeks to arrive. Due to the astonomical cost of replacement, I tried to find other solutions and contacted other dealers and body shops but was told it had to be replaced and could not be fixed. I brought the car into another dealer, nearby (Ira Toyota) in Saco, Maine and they also said it had to be replaced and quoted an amount of $1937.70.I asked them to order the part, which they too, said was in national backorder. I contacted our automobile insurance company (AMICA) who agreed to cover the part and labor and issued a check for $1,420.60. Every month, I would call the dealer and every month I was told that Toyota estimated a delivery within a month, but that month would come and go with no part. For the last several months, I have been in touch with TOYOTA and their "brand engagement advocate" named Julie has reviewed our concern and also has stated that the part will be available by the end of the months of February, March, April, May, June and now July. I have written emails to TOYOTA expressing my dissatisfaction and now have a vehicle which is unsafe to drive due to the instability of the mirror and a vehicle which will not pass inspection (according to the dealer). I feel TOYOTA is lying about the parts actual availability and being disingenuous to what was a loyal customer. I am at a loss what to do next.

The contact owns a 2020 Toyota Sienna. The contact stated that while his wife was driving at an undisclosed speed, the pre collision, lane assist, and air bag warning lights illuminated on the instrument panel. The vehicle was taken to a dealer and a fuse in the ECU (Electronic Control Unit) was replaced; however, the contact stated that approximately 10 days later, the failure recurred. The vehicle was taken back to the dealer where the vehicle remained for almost two weeks. The contact was informed that the wiring harness needed to be replaced; however, the wiring harness was on backorder. The manufacturer was notified of the failure, but no additional assistance was provided. The contact was provided a case number. The vehicle was not repaired. The failure mileage was approximately 60,000.