NHTSA Complaint #11384374 — 2012 HYUNDAI SONATA

MY ENGINE THREW A ROD AT APPROX. 85000 MILES (10/2019). HYUNDAI REPLACED THE SHORT BLOCK BUT SINCE THEN I CONTINUE TO HAVE ISSUES WITH MY CAR. AFTER THEY REPLACED THE SHORT BLOCK AND I PICKED MY CAR UP, THE CAR SEEMED TO BE RUNNING LIKE IT IS NOT GETTING CONSISTENT FUEL LIKE IT IS SUPPOSED TO. I HAVE HAD IT IN THE SHOP 4 TIMES BECAUSE THE CHECK ENGINE LIGHT HAS COME ON. WHILE I AM DRIVING, THE CAR SEEMS TO LURCH AT RANDOM TIMES AND THIS ISSUE HAS GOTTEN SO BAD THAT THIS (WHAT I CALL LURCHING) MAKES THE CRUISE CONTROL SHUT OFF. ONE TIME I WAS USING THE CRUISE CONTROL TO ACCELERATE ONTO THE FREEWAY AND THE WARNING BELLS AND WHISTLES WENT OFF, THE CAR STALLED, THEN RESTARTED ITSELF WITH NO CHECK ENGINE LIGHT ON. THE MOST RECENT TIME (10/26/20 - 11/10/20), THEY HAD MY CAR FOR 6 WEEKS, THEY DID NOT FIX IT. THEY PUT 337 MILES ON MY CAR WHILE THEY HAD IT AND I EXPERIENCED THE SAME ISSUES I HAVE BEEN COMPLAINING ABOUT TO THEM SINCE THE BEGINNING, AFTER I DROVE IT 38 MILES. THEY CANNOT SEEM TO FIND WHAT IS WRONG WITH MY CAR OR FIX IT. 10/2019 THREW ROD - REPLACED SHORT BLOCK SEE ATTACHED 1/3/2020 REPLACED HSG BELT - DID NOT FIX ISSUE SEE ATTACHED DATE UNKNOWN - CHECK ENGINE LIGHT WENT OFF BEFORE THEY COULD RUN CODES.UNABLE TO FIND ISSUES - DID NOTHING NO PAPERWORK 7/3/2020 - UNABLE TO DUPLICATE CONCERNS, PROVIDED SOFTWARE UPDATES. 8/20/2020 I CALLED SAN TAN HYUNDAI AND TOLD THEM I CONTINUED TO HAVE THE SAME ISSUES. I TOLD THEM I NEEDED A LOANER CAR AS I HAVE NO OTHER MEANS OF TRANSPORTATION. I WAS ADVISED THEY DID NOT HAVE ONE AVAILABLE BUT WOULD CALL ME WHEN THEY DID. THEY NEVER CALLED. THE CHECK ENGINE LIGHT CAME ON AGAIN ON 10/25 WHILE I WAS OUT OF TOWN SO I TOOK IT TO THEM 10/26. I HAVE PAID FOR 2 RENTAL CARS NOW WHILE TRYING TO GET THIS ISSUE RESOLVED. 10/26/20 TRANS RESET RECYCLE CLEARED CODES - DID NOT FIX ISSUE SEE ATTACHED