NHTSA Complaint #11383976 — 2012 HYUNDAI SONATA

12/12/2020 AT 7:00AM LESS THAN A MILE FROM HOME MY CAR STALLED ON A COUNTRY ROAD. AS I WAS GOING UP THE HILL I HEARD A KNOCKING NOISE. WHEN I REACHED TO THE TOP OF THE HILL THE CAR LOST POWER AND ALL OF THE LIGHTS/SYMBOLS ON THE DASHBOARD CAME ON. THE CAR COASTED AND THEN I APPLIED THE BRAKES. I TRIED TO RESTART THE CAR, TESTED THE BATTERY AND CHECK THE OIL DIP STICK. THERE WAS NO OIL ON THE DIP STICK. SOON AFTER SOMEONE SAID THE COULD SEE SMOKE AND SMELL AN ACRID ODOR. THE VEHICLE WAS TOWED TO THE AUTHORIZED HYUNDAI DEALER. THIS DEALER DOES MY VEHICLE MAINTENANCE AND OIL CHANGES.THEY TOLD ME THE VEHICLE NEEDS A NEW ENGINE. NOTHING WAS MENTIONED ABOUT THE RECALL OR GIVING ME A LOANER/RENTAL CAR. I WAS TOLD IT COULD TAKE WEEKS OR MONTHS FOR A NEW ENGINE TO COME FROM PR, USA OR KOREA. THE AUTHORIZED DEALER HAS NOT TOLD ME HOW THE PROCESS WORKS. ONLY THAT THE REPAIR WILL BE COVERED AT NO COST TO ME.