NHTSA Complaint #11383579 — 2011 FORD EXPLORER

THE CAR DROVE FINE AT 7AM - AT 8:30 AM. I PULLED OUT OF MY DRIVEWAY, I WAS GOING 45 MPH WITH MY 9 YEAR OLD IN THE CAR ON A VERY BUSY ROAD, ALL OF A SUDDEN THE CAR STARTING FLASHING "HILL DESCENT CONTROL OFF" THEN IT WENT TO "SERVICE ADVANCE TRAC" THEN "SERVICE POWER STEERING NOW" AND POWER STEERING COMPLETELY FAILED. I HAD TO STEER THE CAR TO THE SIDE OF A DITCH WITH MY 9 YEAR OLD DAUGHTER, AND ITS 26 DEGREES OUT. CAR HAD TO BE TOWED TO MY REPAIR SHOP. REPAIR GUY STATES POWER STEERING RACK IS NOT GOOD AND STATES THERE IS AN OPEN RECALL ON 2011 FORD EXPLORER FOR IT. I LOOK THROUGH SERVICE RECORDS I SHOW HIM IN 2016 RIVERHEAD FORD DID THE WORK 5 DAYS AFTER I BOUGHT THE CAR - HE SAYS THERE IS NO WAY IT WAS DONE OTHERWISE THIS WOULD NOT BE HAPPENING. OR, THE PARTS THEY USED TO REPAIR IT ARE FAULTY. I CALLED RIVERHEAD FORD THEY CAN'T SERVICE THE CAR, OR GIVE ME A LOANER UNTIL 1/7/2021 BECAUSE OF COVID & TOLD ME THERE WAS NOTHING THEY CAN DO. IN THE LAST FOUR YEARS I'VE REPLACED THE POWER STEERING RACK, THE ENGINE BLEW 18 MONTHS AGO, AND NOW THE POWER STEERING RACK AGAIN. THE CAR IS DEFECTIVE, AND I'M LUCKY MY DAUGHTER AND I ARE ALIVE. FORD NEEDS TO ADDRESS THIS BEFORE SOMEONE IS KILLED.