NHTSA Complaint #11383061 — 2011 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11383061
Vehicle	2011 FORD EXPLORER
Component	STEERING
Date of Incident	October 15, 2020
Date Filed	December 11, 2020
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

TRIED DRIVING MY EXPLORER ONE MORNING AND I HAD NO POWER STEERING CONTROL, MEANING THE STEERING WHEEL WAS VERY HARD TO TURN AND I WASN'T ABLE TO PULL IT OUT OF CAR PORT BEING THAT SAID I SEARCH MORE ABOUT THE ISSUE ONLINE AND FOUND OUT THAT THERE WAS A RECALL FOR POWER STEERING LOSS. CONTACTED FORD TO SEE IF THE COULD FIX IT DUE TO THE RECALL BUT CUSTOMER SERVICE AGENT WAS SAYING MY VEHICLE DID NOT HAVE ANY RECALLS ACCORDING TO THE VIN OF MY VEHICLE, WHEN CLEARLY IT HAS THE SAME PROBLEM OTHER VEHICLES WITH SAME ISSUE AND WITH RECALL LETTER HAVE.

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