NHTSA Complaint #11382855 — 2013 HYUNDAI SONATA

ROD BEARINGS GOT THROWN AND ENGINE SEIZED @ JUST OVER THE 100,000 WARRANTY. I NOTICED AROUND 80,000 THAT I WAS CONSTANTLY HAVING TO ADD OIL. SERVICE REP. SAID NORMAL FOR EVERY 700-1000 MILES. DEALER & MANUFACTURER SAID THAT REPAIR (REPLACE ENGINE) IS NOT COVERED. I HAD TO BARROW 10,000 TO HAVE THE ENGINE REPLACED. SINCE THE REPLACEMENT THE REPAIRED ENGINE BEGAN DOING THE SAME THING. MY MECHANIC BEGAN CHECKING THE PLUGS EVERY TIME I TOOK THE CAR IN FOR A OIL CHANGE (EVERY 5,000 TO 7,000 MILES) AND FOUND THAT OIL IS CAUSING THE PLUGS TO FOUL OUT AND SO I HAVE TO REPLACE THOSE EVERY 10,000 MILES TO AVOID CONSTANT MISS-FIRING AND POSSIBLE FIRE. THE BUAREU OF AUTOMOTIVE REPAIR HAS MET WITH THE DEALERSHIP ON THE ORIGINAL ENGINE FAILURE AND ON THE CURRENT PROBLEM (WHICH IS A REPEAT). THE FIRST MEETING THE DEALER TOLD THE REP. IF I COULD COME UP WITH THE 1 OIL CHANGE RECEIPT I WAS MISSING, THEY WOULD THEN PAY FOR THE REPAIR. THEY ALREADY KNEW I WAS UNSUCCESSFUL IN FINDING THAT. WHEN THE REP MEET WITH THE DEALER FOR THE CURRENT PROBLEM, THEY STATED THAT I HAVE NEVER BEEN TO THEM STATING A PROBLEM. I HAVE BEEN TAKING MY CAR TO A MECHANIC (TRUECAR CARE IN CAMERON PARK, CA). MY TRUST IN THE DEALERSHIP TO DO THE RIGHT THING WAS LOST A LONG TIME AGO. I'M DISABLED AND LIVE ON SSI. I CAN'T AFFORD ANOTHER ENGINE REPLACEMENT, OR THE COST OF PURCHASING ANOTHER CAR. I'M BEGGING YOU TO PLEASE HELP ME GET JUSTICE WITH HYUNDAI. MY STRESS LEVEL CAN'T TAKE MUCH MORE. MY SUPPLEMENTAL INCOME OVER THE LAST 3 YEARS HAS BEEN LOST DUE TO THIS PROBLEM. (I DROVE FOR LYFT & UBER) VEHICLE IS ALWAYS IN MOTION, STREET OR HIGHWAY. PLEASE FEEL FREE TO CONTACT ME @ [XXX]. MY SISTER WAS PRESENT WITH ME WHEN I SPOKE TO THE SVC. MGR. FOR THE ENGINE REPLACEMENT WHEN HE TOLD ME I WAS GETTING A NEW ENGINE AND WOULD NOT ENCOUNTER THE SAME PROBLEM. DATE OF FIRST FAILURE IS APPRX. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR