NHTSA Complaint #11378012 — 2015 HYUNDAI ELANTRA

THE VEHICLE ENGINE STARTED KNOCKING AROUND 80,000 MILES. AT 101000 MILES THE ENGINE HAD A CATASTROPHIC FAILURE. THE VEHICLE HAD TERRIBLE LOUD KNOCKING AND CRUNCHING NOISES WITH VERY LITTLE POWER. THIS HAPPENED ON THE INTERSTATE GOING 70MPH. THE KNOCKING ISSUE HAD BEEN BROUGHT UP SEVERAL TIMES TO ALLEN TURNER HYUNDAI IN PENSACOLA, FL AND IGNORES. THE SERVICE STAFF TOLD ME IT WAS BECAUSE I WAS NOT GETTING THE OIL CHANGED (I STOPPED GOING TO THEM BECAUSE OF THEIR TERRIBLE CUSTOMER SERVICE). ONCE I PRODUCED RECEIPTS PROVING THEM WRONG THEY SAID THAT I WASN'T GETTING IT CHANGED OFTEN ENOUGH EVEN THOUGH I GOT IT CHANGED ACCORDING TO THE TIME FRAME THEY TOLD AND WHAT WAS STATED IN THE OWNERS MANUAL. THEY EVENTUALLY AGREED TO FIX IT FOR $500 AFTER HAVING TO GET LOUD AND OBNOXIOUS WITH EVERYONE UP TO THE GENERAL MANAGER. IT WAS ONE OF THE MOST STRESSFUL SITUATIONS I'VE EVER HAD. THE VEHICLE STILL HAD $10,000 OWED ON THE LOAN. EVEN AFTER THE ISSUE WAS CORRECTED THE CAR NEVER GOT BACK TO WORKING WELL AT ALL. TO GET RID OF IT I HAD TO LEASE A VEHICLE FOR NEARLY $600 A MONTH TO RID MYSELF OF THE NEGATIVE EQUITY. BUYER BEWARE