NHTSA Complaint #11376896 — 2016 TESLA MODEL X

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11376896
Vehicle	2016 TESLA MODEL X
Component	STRUCTURE:BODY
Date of Incident	June 21, 2020
Date Filed	November 28, 2020
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

WHILE I WAS DRIVING ON THE FREEWAY, THE ROOF TAP FLEW OFF THE CAR IN MID-JUNE 2020. I MADE AN APPOINTMENT AND HAD IT FIXED, AND COMPLAINED TO THE MANAGER AT BURBANK SERVICE CENTER IN LOS ANGELES. THEY IGNORED MY COMPLAINT AND THE SAFETY HARZARD POSTED TO THE SAFETY OF THE FREEWAY. I REQUESTED THEY REPAIRED IT UNDER THE WARRANTY. THEY REFUSED, AND CHARGED ME OVER $1400 FOR THE REPLACEMENT OF THE NEW ROOF TOP. NOW, I SAW THE RECALL, AND I TRIED TO GET REFUNDS FOR THE REPLACEMENT. THEY REFUSED.

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