NHTSA Complaint #11375641 — 2018 HYUNDAI TUCSON

ONGOING ISSUES WITH THE ENGINE TRANSIMISSION. AFTER 3 DEALERSHIP VISITS, PROBLEM WAS DUPLICATED AT BOB MAYBERRY HYUNDAI-MONROE, NC. WE WERE TOLD THIS WAS A KNOWN PROBLEM AND "FIX/PART" WAS COMING IN MARCH/APRIL 2020. I WAS NEVER CONTACTED. CONTINUED TO DRIVE THE CAR UNTIL FINALLY GOT FED UP WITH THE SAME ISSUE. I WENT TO OTHER DEALERSHIP (KEFFER HYUNDAI-CHARLOTTE, NC.). WAS TOLD THEY HAD TO REPLICATE BUT TECH COULD NOT. (REPAIR INVOICE STATES THEY DROVE THE CAR 1 MILE!) (THE DEALERSHIP WAS TOLD THIS WAS AN INTERMITENT PROBLEM). THE PROBLEM IS WHEN DRIVING VERY SLOW IN STOP & GO TRAFFIC, THE CAR JUMPS SIMILAR TO SOMEONE LEARNING TO DRIVE A STICK SHIFT AND HAVE PROBLEMS WITH THE CLUTCH. I WAS AT A STOP SIGN ONE DAY...AT A COMPLETE STOP. I PROCEEDED TO MOVE FORWARD AND THE CAR STOPPED ABOUT 3 FEET AFTER MOVING. HAD I PULLED OUT IF THERE WAS ALOT OF TRAFFIC, I WOULD NOT HAVE HAD TIME TO MOVE IN THE ROAD. I DO NOT HAVE ALL INVOICES FROM FIRST DEALERSHIP (BOB MAYBERRY HYUNDAI-MONROE,NC), BUT THEY WILL HAVE EVERYTHING IN THEIR SYSTEM. I CAN REQUEST THIS DOCUMENTATION IF NEEDED.