NHTSA Complaint #11375150 — 2020 FORD EXPLORER

I HAD BEEN DRIVING WITH NO PROBLEMS. TURNED IN TO A MINIMART, PARKED VEHICLE. WHEN I RETURNED A FEW MINUTES LATER, I STARTED THE VEHICLE, BACKED UP, STOPPED, THEN STARTED TO PULL OUT OF THE PARKING LOT TO TURN ONTO THE HIGHWAY. I ACCELERATED AND THE TRANSMISSION WOULD NOT GO OUT OF SECOND GEAR. I PULLED OFF THE HIGHWAY SHUT THE VEHICLE OFF, RESTARTED AND TRIED TO CONTINUE MY TRIP. THE TRANSMISSION WOULD NOT GO OUT OF SECOND GEAR. I CONTINUED WITH THE ENGINE RUNNING AT HIGH RPM UNTIL I REACHED HOME. I CALLED FOR ASSISTANCE, AND HAD THE VEHICLE TOWED TO THE DEALER WHERE I GOT A RENTAL CAR AND RETURNED HOME. THEY CALLED THE HOUSE AND SAID THE VEHICLE WAS READY. I RETURNED AND FOUND THAT THEY REPROGRAMMED THE PCM MODULE AND ROAD CHECKED THE CAR WITH NO PROBLEMS FOUND. I HAD RECEIVED A FORD RECALL NOTICE IN LATE MAY ABOUT THE PROBLEM AND RECALL IS GOOD UNTIL MAY 31, 2021. VEHICLE HAD 1406 MILES WHEN I LEFT THE DEALER.