NHTSA Complaint #11374981 — 2017 RAM PROMASTER

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11374981
Vehicle	2017 RAM PROMASTER
Component	SERVICE BRAKES
Date of Incident	November 13, 2020
Date Filed	November 17, 2020
Mileage	37,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

I HAD THE VEHICLE SERVICED UNDER A DIFFERENT RECALL NOTICE AND WHEN IT WAS PICKED UP FROM THE DEALER THE EMERGENCY BRAKE WOULD NOT DISENGAGE. I TRIED TO DRIVE THE VEHICLE AND IT MADE A LOUD SOUND FROM THE DRIVER SIDE REAR WHEEL AND ON INSPECTION THE DEALERSHIP DETERMINED THAT WHEN THE EMERGENCY BRAKE WAS RELEASED IN THE CAB BUT IT WAS NOT RELEASING AT THE BACK DRUM. THIS COULD HAVE CAUSED A FIRE, DAMAGE TO THE VEHICLE, OR A WRECK IF THE BRAKE HAD ENGAGED DURING DRIVING OR HAD NOT FULLY DISENGAGED PRIOR TO DRIVING.

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Other SERVICE BRAKES Complaints

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#11441596 — November 24, 2021 — parking brake did not fully release (with no apparent signs). drove 20 miles, brake warning lights went on about 18 m...

#11268897 — October 16, 2019 — TL* THE CONTACT OWNS A 2017 RAM PROMASTER VAN. WHILE DRIVING DOWN A LARGE HILL, THE BRAKE LIGHT ILLUMINATED FOR NO AP...

#11171715 — January 23, 2019 — TL* THE CONTACT OWNS A 2017 RAM PROMASTER. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE PERFORMED DIFFERENTLY AND FAILED...

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