NHTSA Complaint #11171715 — 2017 RAM PROMASTER

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11171715
Vehicle	2017 RAM PROMASTER
Component	SERVICE BRAKES
Date of Incident	January 18, 2019
Date Filed	January 23, 2019
Mileage	19,414 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

TL* THE CONTACT OWNS A 2017 RAM PROMASTER. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE PERFORMED DIFFERENTLY AND FAILED TO STOP AS DESIGNED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE CALIPERS WERE LOCKED AND NEEDED TO BE REPLACED. THE ROTOR, PINS, AND BRAKE PADS WERE REPLACED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 19,414. THE VIN WAS UNKNOWN.

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