NHTSA Complaint #11373444 — 2021 VOLKSWAGEN ATLAS

ON THURSDAY, OCTOBER 29TH, I STARTED MY CAR AFTER IT HAD BEEN PARKED OUTSIDE FOR SEVERAL DAYS IN THE RAIN. AFTER BACKING MY CAR OUT OF THE DRIVEWAY AND THEN PROPELLING FORWARD, WATER (EASILY 1.5-2 CUPS) CAME OUT OF THE REAR VIEW MIRROR ONTO THE PANELING BELOW. THE WATER CAME OUT OF THE BUTTONS AS THEY WERE PUSHED ON THE PANEL. IN ADDITION, THROUGHOUT THE WEEKEND, YOU COULD SEE THE CONDENSATION IN THE BUTTONS. AS A RESULT, THE AC/HEAT PANELING DID NOT WORK CORRECTLY FOR SEVERAL DAYS. WHEN I WOULD TURN ON THE CAR, THE PANEL WOULD LIGHT UP AND AT TIMES, I COULD NOT TURN OFF SOME OF THE FUNCTIONS. THIS HAPPENED FOR AT LEAST 4 DAYS. I CALLED MY VW DEALERSHIP ON THURSDAY, OCTOBER 29TH WHEN I DISCOVERED THIS. HOWEVER, VW COULD NOT FIT ME IN TO LOOK AT THE CAR UNTIL MONDAY, NOVEMBER 2ND. ALSO TO NOTE, THE ENGINE LIGHT HAD COME ON AND GONE OFF SEVERAL TIMES THROUGHOUT THE WEEKEND. I WILL ALSO ADD THE ENTIRE DRIVER'S SIDE CEILING FROM THE WINDSHIELD TO THE SUNROOF WAS SATURATED WITH WATER. ONE PUSH OF THE FINGER AND WATER WOULD COME SEEPING OUT OF THE CEILING. AFTER TAKING IT TO VW THEY COULD NOT FIND ANYTHING WRONG WITH ANY SEALING OR ANY LEAK. I FEEL CONFIDENT THE SUNROOF WAS SHUT WHILE MY CAR WAS OUTSIDE AS IT HAD BEEN RAINING/SLEETING FOR A WEEK AND I HAD NO OPPORTUNITY TO USE THE SUNROOF.