NHTSA Complaint #11553809 — 2021 VOLKSWAGEN ATLAS
STRUCTURE:BODY issue reported to NHTSA
Complaint Details
| ODI Number | 11553809 |
| Vehicle | 2021 VOLKSWAGEN ATLAS |
| Component | STRUCTURE:BODY |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | TX |
Consumer Description
I opened my hood while parked in my driveway to use the fuse puller tool in the engine fuse compartment as my infotainment screen was out and i wanted to check the fuse under the dash. There is a slight incline in my driveway but not much. I left my hood up while i used the tool and switched a fuse under the dash to check my infotainment screen. When i went back to put the fuse tool in the engine compartment and closed my hood i heard a low clang. I didn't think much of it and went back to close the fuse box under the dash. Then i noticed the hood release latch was not sitting flush to the vehicle and was pointing at a 90 angle up. I tried to push back into position but there is no hold and now my hood is locked. There is no way to open the hood with the under dash latch broken. My car has about 56,000 miles on it and I am scared to drive my vehicle not knowing if the hood will fly up at any moment. I called the dealer and because my car is out of warranty at 50k miles they refuse to fix the hood latching mechanism unless i pay out of pocket. I am scared to drive my 2 yr old vehicle because of all the little issues coming up right outside my warranty. No warnings or messages came up before the issue happened and I am not sure what will happen if I need to get into my engine compartment. This seems like a big safety issue and i am going to be left with correcting on my own before driving the vehicle again.
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