NHTSA Complaint #11373175 — 2009 MERCURY MARINER SERVICE BRAKES

Complaint Details

ODI Number	11373175
Vehicle	2009 MERCURY MARINER
Component	SERVICE BRAKES
Date of Incident	February 22, 2017
Date Filed	November 5, 2020
Mileage	116,175 miles
Crash	Yes
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SC

Consumer Description

MY DAUGHTER WAS INVOLVED IN AN ACCIDENT DUE TO FAULTY BRAKES. WE HAVE HAD THE VEHICLE IN TO HAVE REPAIRS AT THREE DIFFERENT SHOPS, THE LAST TWO BEING AT FORD. THE FIRST TWO SHOPS COULD NEVER GET THE BRAKES RIGHT. FORD FINALLY GOT THEM TO WORK FOR A PERIOD OF TIME. THEY WENT OUT AGAIN. FORD HAD THE CAR FOR ANOTHER MONTH- IT TAKES MONTHS EVERY TIME. PAID ANOTHER $2445. AND STILL NO BRAKES. HAVE CONTACTED FORD CORPORATE AND THEY REFUSE TO HELP OR GIVE ME DOCUMENTATION TO THAT EFFECT. FORD CASES ARE CAS-28178357 AND CAS-27857368. I HAVE TWO OTHER MARINERS AND THIS ONE JUST ISN'T RIGHT. PLEASE ADVISE MY OPTIONS. I DON'T WANT TO SELL OR TRADE THIS WITH A PROBLEM THAT COULD POSSIBLY HURT OR KILL SOMEONE. THANKS!

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