NHTSA Complaint #11372607 — 2015 HYUNDAI SONATA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11372607
Vehicle	2015 HYUNDAI SONATA
Component	ENGINE
Date of Incident	November 1, 2020
Date Filed	November 2, 2020
Mileage	45,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SC

Consumer Description

THIS IS OUR DAUGHTER'S CAR. YESTERDAY (NOV 1) HER CAR STALLED, WITH THE WARNING "HYBRID SYSTEM WARNING! SAFELY STOP AND DO NOT DRIVE". THIS TIME SHE WAS PARKED IN A PARKING LOT AND THE WARNING MESSAGE CAME ON WHEN SHE TRIED TO START THE VEHICLE. THIS IS NOT THE FIRST TIME IT'S HAPPENED. ON PREVIOUS OCCASIONS THE DEALER'S TECHNICIANS DID NOT EVEN RECORD ANYTHING IN HER MAINTENANCE RECORDS. SHE UNDERSTANDS THIS IS NOT AN UNUSUAL PROBLEM, WITH MANY HYUNDAI HYBRID OWNERS OF THAT SAME 2015 MODEL YEAR, AS WELL AS OTHER YEARS, REPORTING SIMILAR PROBLEMS. IS THIS SOMETHING THAT IS BEING LOOKED INTO? THE DEALER PERSONNEL JUST SORT OF DISMISS THIS AS NO BIG DEAL.

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