NHTSA Complaint #11365599 — 2017 JEEP CHEROKEE

ON OCTOBER 20, 2020, I TOOK MY VEHICLE TO THE JEEP DEALERSHIP WHERE IT WAS PURCHASED IN RESPONSE TO A 'SERVICE SHIFTER' WARNING INDICATOR. THE DEALERSHIP INDICATED THAT THE 'SHIFTER BEZEL AND WIRING HARNESS' WOULD NEED TO BE REPLACED AND COMPLETED THE REPAIR EARLIER TODAY AT A COST OF $325.88. DESPITE HAVING PURCHASED A SUPPLEMENTAL SERVICE PROTECTION PLAN THROUGH ASC, I WAS INFORMED THAT THE WARRANTY CLAIM HAD BEEN DENIED AS THE 'AGREEMENT DOES NOT HAVE COVERAGE ON WIRING OR WIRING HARNESSES' AND THAT 'THE BEZEL IS CONSIDERED A BODY PART BY THE MANUFACTURER WHICH IS NOT COVERABLE.' MOST DISTURBING, BASED UPON A REVIEW OF COMPLAINTS GENERATED FOLLOWING A GOOGLE SEARCH, THIS APPEARS TO BE A COMMON PROBLEM THAT HAS AFFECTED A NUMBER OF JEEPS SINCE AT LEAST 2014. I'M AT A LOSS AS TO WHY THIS IS BEING TREATED LIKE A COSMETIC REPAIR WHEN THIS COMPONENT IS CRITICAL TO THE OPERATION OF THE VEHICLE AND HAS BEEN A RECURRENT ISSUE FOR OVER FIVE YEARS. NEEDLESS TO SAY, I'M VERY DISAPPOINTED IN HOW THIS ISSUE IS BEING ADDRESSED BY JEEP'BOTH IN TERMS OF COVERING THESE REPAIRS AND CORRECTING THE UNDERLYING ISSUES THAT ARE CAUSING THE PROBLEM.