NHTSA Complaint #11364645 — 2011 FORD EXPLORER

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE STEERING WHEEL SEIZED WITH THE SERVICE ADVANCE TRAC WARNING LIGHT ILLUMINATED. THE CONTACT REGAINED CONTROL OF THE STEERING WHEEL AND VEER TO THE SHOULDER OF THE ROADWAY. THE CONTACT TURNED THE VEHICLE AROUND AND DROVE BACK TO HER RESIDENCE. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER TO BE DIAGNOSED. THE MECHANIC DETERMINED THAT THE RACK AND PINON FAILED AND NEEDED TO BE REPLACED. THE FAILURE RECURRED INTERMITTENTLY. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS CONTACTED AND INFORMED THAT THE WARRANTY WAS EXPIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 160,000.