NHTSA Complaint #11364289 — 2015 CHRYSLER TOWN AND COUNTRY

MY VEHICLE WAS PARKED IN THE DRIVEWAY STATIONARY, AND AS I WALKED TO THE VEHICLE TO ENTER THE CAR WITH MY 2 YOUNG CHILDREN AND AS WE APPROACHED I HEARD A LOAD POP NOISE. I FOUND THE AHR HEADREST HAD DEPLOYED, WITH NO ONE TOUCHING OR MOVING THE VEHICLE. THE VEHICLE HAS NEVER BEEN IN AN ACCIDENT AND THE HEADREST HAS NEVER BEEN RESET FOR ANY REASON. THE PLASTIC JOINT MECHANISM AND SPRING THAT HOLDS IT IN AND TOGETHER CRACKED AND BROKE. I CALLED CHRYSLER DEALERSHIP AND THEY WILL NOT FIX OR REPLACE UNLESS I PAY OUT OF POCKET, APPROX $1000 FOR 1 HEADREST. THE GENTLEMAN ON THE PHONE ACKNOWLEDGED THAT HE KNEW OF THIS HAPPENING OFTEN IN CHRYSLER T&C VANS, HOWEVER COULD NOT HELP ME AS MY WARRANTY IS NOW UP AND THERE IS NOT A RECALL. I AM TERRIFIED TO DRIVE MY VAN NOW, KNOWING THAT THE DRIVERS SIDE HEADREST AHR MAY DEPLOY AT ANYTIME NO WARNING AND CAUSE INJURIES TO ME, WHICH COULD CAUSE ME TO CRASH MY VEHICLE WHILE DRIVING ENDANGERING MY CHILDREN AND FAMILY. I HAVE ZIPTIED BOTH THE PASSENGER HEADREST AND DRIVERS HEAD REST SHUT. THE DRIVERS HEADREST IS ZIPTIED IN CASE IT RANDOMLY DEPLOYS AND THE PASSENGERS IS ZIP TIED AS THE HEAD REST INTERNAL PLASTIC MECHANISMS ARE BROKEN.