NHTSA Complaint #11363447 — 2011 VOLKSWAGEN ROUTAN

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE LOSS POWER STEERING AND BRAKES DURING THE FAILURE. THE CONTACT STATED THAT THE FUEL PUMP RELAY FAILED. THE CONTACT STATED THAT THE RELAY CONTINUED TO RUN AFTER THE VEHICLE STALLED AND DRAINED THE BATTERY. THE FAILURE RECURRED NUMEROUS TIMES. THE CONTACT CALLED VOLKSWAGEN OF MARIETTA (1860 COBB PKWY SE, MARIETTA, GA 30060) AND INFORMED THE DEALER OF THE FAILURE. THE CONTACT CALLED THREE OTHER UNKNOWN DEALERS BUT WAS NOT PROVIDED ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.