NHTSA Complaint #11363264 — 2011 HYUNDAI SONATA

THE AIRBAG LIGHT HAS BEEN ON AND THE STEERING HAS SLOWLY GOTTEN REALLY LOOSE AND MAKING CLICKING SOUNDS. IT NOW ALMOST HITCHES WHEN YOU TURN IT AND OUR MECHANIC SAID IT WAS UNSAFE TO DRIVE. THE BUTTONS ON THE STEERING WHEEL DO NOT WORK EITHER. WE HAD OUR PERSONAL MECHANIC LOOK AT IT AND HE FOUND THE EXTENDED WARRANTY INFO FROM OLD RECALLS. HE ALSO CALLED THE DEALER AND THEY CONFIRMED THE EXTENDED WARRANTY INFO ON BOTH THE STEERING AND THE AIRBAG. WE THEN TOOK IT FROM OUR PERSONAL MECHANIC TO THE DEALER AND THE DEALER SAID IT WAS NOT COVERED UNDER THE EXTENDED WARRANTY DUE TO THE INCORRECT CODE DURING DIAGNOSTICS. THE CHARGE IS GOING TO BE $1950.00 TO FIX IT AS IT NEEDS A WHOLE NEW STEERING COLUMN AND COUPLER AND SOMETHING ELSE. WE HAVE HAD SO MANY RECALLS FIXED ON THIS CAR THAT IT'S GETTING RIDICULOUS. I LOVE HOW THEY "RECALL" AND PAY FOR THE LITTLE THINGS, BUT NOT THIS BIG THINGS THAT IS SERIOUS AND DANGEROUS. WE HAVE RECEIVED A LETTER STATING THAT THE ENGINE COULD SEIZE SO JUST WAITING FOR THAT TO HAPPEN .... NOT A VERY HAPPY HYUNDAI CUSTOMER AT THE MOMENT. WE WILL NOT PAY THE $1950.00 AND I WILL FOR SURE KEEP FIGHTING THIS BATTLE. HYUNDAI SHOULD STAND BEHIND THEIR PRODUCTS AND IT'S OBVIOUS SOMETHING IS WRONG AS SO MANY PEOPLE HAVE DOCUMENTED THE SAME PROBLEMS. THEY NEED TO MAKE THIS RIGHT AND FIX IT BEFORE SOMEONE GETS SERIOUSLY INJURED.