NHTSA Complaint #11362713 — 2017 HONDA CIVIC

ADAPTIVE CRUISE CONTROL WILL FAIL TO TURN ON. AFTER ATTEMPTING TO TURN ON, ACCELERATOR PEDAL WILL HAVE .5-1 SECOND DELAY WHEN ATTEMPTING TO ACCELERATE FROM STOP/IDLE CAUSING NEAR COLLISIONS. SINCE PURCHASE, THERE HAVE BEEN 10-15 EPISODES WHERE I ATTEMPT TO TURN ON ADAPTIVE CRUISE CONTROL WHILE ON THE FREEWAY BUT THE SYSTEM WILL NOT ENGAGE. I ONLY GET 3 BEEPS AND AN "ACC OFF" INDICATION ON THE DASH. ONCE THIS HAPPENS, FOR THE REST OF THAT DRIVE, THERE IS A PEDAL DEAD ZONE/SEVERE ACCELERATION DELAY WHEN STARTING FROM A STOP. THIS DELAY IN ACCELERATION HAS CAUSED SEVERAL CLOSE CALLS WHEN PULLING OUT WITH OBSTRUCTED VIEWS AS I PRESS THE GAS PEDAL BUT GET NO RESPONSE FOR WHAT FEELS LIKE 1 SECOND WHILE ANOTHER CAR COMES INTO VIEW AND IS FAST APPROACHING. ONCE THE INITIAL ADAPTIVE CRUISE CONTROL FAILURE OCCURS, ACC AND TRADITIONAL CRUISE CONTROL WILL BOTH FAIL TO START ACROSS MULTIPLE DRIVES AND ENGINE STARTS. THE SEVERE PEDAL DELAY WILL RETURN ACROSS ENGINE STARTS AS SOON AS THE ACC BUTTON IS PRESSED. THE ONLY WAY TO RECOVER THE FUNCTIONALITY OF ACC AND NORMAL CRUISE CONTROL ONCE IN THIS STATE IS TO REMOVE POWER FROM THE BATTERY AND WAIT A MINUTE, THEN POWER ON THE ENGINE AND LET SYSTEMS RESTART. CAR HAS BEEN TO DEALERS CLOSE TO 10 TIMES FOR THIS ISSUE. IN CONSULTATION WITH HONDA TECHLINE THE FOLLOWING PARTS HAVE BEEN REPLACED BUT PROBLEM CONTINUES AT RANDOM INTERVALS: FORWARD LOOKING CAMERA, FORWARD RADAR SENSOR, MAIN INSTRUMENT CLUSTER, PEDAL SENSOR, WINDSHIELD, ALTERNATOR, BATTERY. APPEARS TO BE SOME KIND OF SOFTWARE BUG IN ADAPTIVE CRUISE CONTROL SYSTEM THAT CAUSES SYSTEM TO CRASH AND NOT WORK AGAIN UNTIL ENGINE COMPUTER RESET. I'D GLADLY WORK DIRECTLY WITH HONDA FOR TROUBLESHOOTING, I'M 3-4 PEOPLE REMOVED WHEN WORKING WITH THE DEALERSHIP AND I FEEL LIKE ALL MY INFO IS NOT BEING COMMUNICATED CORRECTLY.