NHTSA Complaint #11362074 — 2013 HYUNDAI SONATA

TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA. THE CONTACT STATED THAT UPON INSPECTION OF HIS VEHICLE, HE BECAME AWARE THAT THE ENGINE OIL WAS BEING CONSUMED EXCESSIVELY, WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO EASTERN SHORE HYUNDAI (29736 FREDERICK BLVD, DAPHNE, AL 36526) FOR AN OIL CONSUMPTION TEST AND THE TEST DETERMINED THAT THE ENGINE NEEDED TO BE REPAIRED OR REPLACED. THE DEALER INITIALLY OFFERED NO ASSISTANCE BUT AFTER CONTACTING THE OFFICE OF CONSUMER AFFAIRS, THE DEALER OFFERED 75% OFF THE COST OF A NEW ENGINE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 109,274.