NHTSA Complaint #11361975 — 2010 MERCURY MARINER

STEERING issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report

Complaint Details

ODI Number 11361975
Vehicle 2010 MERCURY MARINER
Component STEERING
Date of Incident
Date Filed
Mileage 115,500 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OK

Consumer Description

I'M VERY UPSET AND ON THE VERGE OF TEARS! AS I PULLED OUT OF THE BANK YESTERDAY, I MADE A LEFT HAND TURN AND MY STEERING WHEEL SUDDENLY LOCKED ON ME! I ALMOST WRECKED! ON JULY 21, 2014 I TOOK MY CAR TO FREEDOM FORD IN MCALESTER, OK FOR RECALL #14S05. I WAS TOLD THE MODELS WOULD BE UPDATED TO " POWER STEERING ASSIST FAULT! SO AFTERWARDS I LEFT ON MY MERRY WAY KNOWING THAT I WOULD NEVER HAVE TO WORRY ABOUT THIS ISSUE AGAIN! WRONG! IS THERE ANYTHING FORD CAN DO TO BACK UP WHAT THEY SAID? THEY SAID UPDATING THE MODULES WOULD "PREVENT" THIS FROM HAPPENING? WHY DIDN'T THEY JUST SAY THAT IN A FEW YEARS IT WILL HAPPEN SO BE CAREFUL?? I"M SO UPSET! PLEASE HELP ME! I CANNOT AFFORD TO BUY THE $1,600. PART THAT FORD SAYS I NEED! I REALLY THING THERE SHOULD BE AN UPDATED RECALL FOR THIS ISSUE THAT WAS NOT RESOLVED BY UPDATING MODULES!

Related Complaints for the 2010 MERCURY MARINER

Other STEERING Complaints

#11706734 The contact owns a 2010 Mercury Mariner. The contact stated that after starting the vehicle, the message "Power Steer...
#11660487 Power Steering assist fault went out with no warning. Now steering wheel is locking up while driving. Also when tryin...
#11569744 The power steering assist is malfunctioning and it is available for inspection upon request. The steering wheel is v...
#11563086 The contact owns a 2010 Mercury Mariner. The contact stated that while driving at approximately 5 MPH and attempting ...
#11552653 The contact owns a 2010 Mercury Mariner. The contact stated while attempting to pull out of a parking space, she beca...

Recent Complaints for the 2010 MERCURY MARINER

#11685632 ELECTRICAL SYSTEM Me and my wife purchased a vehicle from a private seller to use for personal commute. A month later we started to not...
#11685632 ENGINE Me and my wife purchased a vehicle from a private seller to use for personal commute. A month later we started to not...
#11685632 UNKNOWN OR OTHER Me and my wife purchased a vehicle from a private seller to use for personal commute. A month later we started to not...
#11665008 STRUCTURE:BODY The passenger side of the subframe has holes and will veer hard right when it brakes
#11660227 FUEL/PROPULSION SYSTEM Engine light came on after putting fuel in my car it is hapless the codes read emission and fuel issues to replace ca...
Check any vehicle history by VIN - Free vehicle history report