NHTSA Complaint #11706734 — 2010 MERCURY MARINER STEERING

Complaint Details

ODI Number	11706734
Vehicle	2010 MERCURY MARINER
Component	STEERING
Date of Incident	December 19, 2025
Date Filed	December 23, 2025
Mileage	185,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AL

Consumer Description

The contact owns a 2010 Mercury Mariner. The contact stated that after starting the vehicle, the message "Power Steering Assist Failure" was displayed, and the steering wheel became extremely difficult to turn in either direction. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The contact was informed that the vehicle was previously repaired under NHTSA Campaign Number: 14V284000 (Steering), which the contact related to the failure. The cause of the failure was not yet determined. The failure mileage was 185,000.

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