NHTSA Complaint #11360717 — 2017 JEEP COMPASS

THE RADIO/NAVIGATION SYSTEM SEEMS TO HAVE A MIND OF IT'S OWN. FIRST, THE RADIO SCREEN HAS BEEN SLOWLY SEPARATING FROM THE RADIO, WHICH HASN'T AFFECTED THE USE OF THE TOUCH SCREEN USAGE. IT IS ABOUT HALF WAY SEPARATED. ALL OF A SUDDEN WE FIND THE UNIT CHANGING OUR RADIO STATIONS USING OUR PRESETS AND MANUALLY ENTERING IN DIGITS; IT SCROLLS THROUGH THE AIR CONDITIONING VENT OPTIONS AND STOPS ON ANY ONE OF THEM RANDOMLY; IT HAS SELECTED THE UCONNECT APP TRYING TO LOAD SOME APPLICATION THAT ISN'T LOADED; IT HAS SELECTED TO TURN ON THE HEATED STEERING WHEEL; IT HAS SELECTED TO TURN ON EITHER SEAT'S HEATER AND THEN OFF AGAIN, THEN BOTH, ETC.; IT HAS SELECTED THE NAVIGATION AND ROUTED TO DIFFERENT LOCATIONS AND STARTED THE NAVIGATION ALL ON IT'S OWN; ON ONE DRIVE, WHILE IN MOTION, THIS SUMMER WHEN 100 DEG OUTSIDE, IT HAS TURNED THE HEATER ALL THE WAY UP AND THEN LOCKED THE SCREEN SO WE COULDN'T CHANGE IT BACK. ON THIS ONE, IT NEARLY CAUSED AN ACCIDENT! MY HAS HAD A STROKE BEFORE AND CAN'T TAKE THE HEAT. WHEN IT WOULDN'T LET HER CHANGE IT BACK TO AIR CONDITIONING SHE NEARLY PASSED OUT TRYING TO GET OUT OF TRAFFIC AND TO THE SIDE OF THE ROAD. IT WOULDN'T EVEN LET HER USE THE MANUAL KNOBS TO CONTROL THE AIR CONDITIONING. THEY WERE LOCKED. EVEN WHEN TURNING CAR OFF AND THEN BACK ON DIDN'T HELP INITIALLY. IT TOOK 3 TIMES UNTIL IT LET HER ADJUST IT. THESE HAPPENINGS ARE RANDOM; SOME HAPPENING MORE THAN OTHERS AND SOMETIMES NOT AT ALL. IT HAPPENS AT ANY POINT, IN MOTION OR SITTING STILL; CITY, HIGHWAY, TURNING, STRAIGHT; IT DOESN'T MATTER TO IT. THIS HAPPENS AT LEAST DAILY AND WILL START AND STOP AT RANDOM TIMES. MOST OF THE TIME IT DOESN'T STOP UNTIL YOU CUT THE CAR OFF. THIS IS A SAFETY ISSUE IN SO MANY WAYS. I HAVE VIDEOS THAT SHOWS THIS, BUT CAN'T UPLOAD A VIDEO.